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such as Zendesk or Salesforce. Comfortable using data to understand engagement and drive improvement. Experience supporting...
., Salesforce, Zendesk , ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google...
., Salesforce, Zendesk , ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google...
., Salesforce, Zendesk , ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google...
., Salesforce, Zendesk , ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google...
., Salesforce, Zendesk , ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google...
., Salesforce, Zendesk , ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google...
., Salesforce, Zendesk , ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google...
other tools) GitHub, Confluence, UserVoice, SurveyMonkey, Salesforce, Zendesk , PowerBI. Impact Plan: 30 Days - focus...
, Salesforce, Zendesk , PowerBI. Impact Plan: · 30 Days - focus on understanding the team, product, customers, and your role...
., Salesforce, Zendesk , ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google...
(Salesforce/Zendesk ) and a law degree (advantageous but not essential) Our mission: To be the leading Executive Secretarial...
Strong attention to detail and ability to follow procedures accurately Experience using CRM systems (Salesforce/Zendesk ...
behavior Diagnose platform integration and configuration issues with support CRMs such as Zendesk , Gorgias, and Salesforce..., and administering support platforms such as Zendesk , Gorgias, Jira, or Salesforce Service Cloud, including workflows, routing logic...
: Act as the first line of support for employee inquiries (via Zendesk and other channels) adhering to the SLA's. You'll... and support tools like Zendesk . Data Fluency: You are proficient using Excel/Google Sheets. You enjoy using formulas to analyze...
such as Zendesk or Salesforce. Comfortable using data to understand engagement and drive improvement. Experience supporting...
and various other Crypto related products on a daily basis questions via text and live support channels (Zendesk /Email/possibly...
). Experience with Zendesk (an advantage). Proven ability to troubleshoot and debug SaaS cloud solutions. Ability to prioritize...
. Hands-on knowledge of customer support platforms (e.g. Zendesk , Freshdesk, Jira Service Management) would be desirable...
global support operations. Identify automation opportunities and collaborate with internal teams to enhance Zendesk ... of MTTR, incident management, and technical support KPIs. Familiarity with Zendesk or similar ticketing platforms...
. Experience using CRM or support tools such as Zendesk or Salesforce. Comfortable using data to understand engagement and drive...
-on knowledge of customer support platforms (e.g. Zendesk , Freshdesk, Jira Service Management) would be desirable. Demonstrable...
