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Job Summary: JOB DESCRIPTION – Lead Zendesk Systems Engineer Location: Manchester, United Kingdom (hybrid... contact center platforms such as Zendesk and Five9. Establishing standards and guardrails for business administrators...
and productivity KPIs. Prior experience with platforms like Gorgias, Zendesk , or Shopify, and an appetite for leveraging...
, Zendesk , JIRA Experience with AI tools such as Claude, Google Gemini, Atlassian ROVO, or similar Working knowledge...
,One Curaleaf What You’ll Be Doing Managing customer orders and queries using Microsoft Office, Zendesk and internal systems... points if you have: Experience with Zendesk or Sage 200 Familiarity with the medical cannabis space...
Success leaders to support account expansion and retention goals. Preferred system experience: Asana, Zendesk , Jira...
to customer queries via Zendesk and participate in scheduled customer calls. Work collaboratively with Customer Success...
Familiarity with support platforms such as Intercom or Zendesk An understanding of FCA regulations or Consumer Duty obligations...
. Take ownership of customer service tickets through Zendesk , ensuring enquiries are logged accurately and dealt with efficiently... email, phone, social media and live chat. Previous experience using Zendesk is highly desirable. Good knowledge of Office 365...
Familiarity with support platforms such as Intercom or Zendesk An understanding of FCA regulations or Consumer Duty obligations...
to live chats Responding to and managing support tickets via Zendesk Owning assigned tickets and keeping customer...
support. Proficiency with case management tools, such as Salesforce, Zendesk , or other similar CRM ticketing systems...
ITSM platforms such as ServiceNow, Freshservice, Jira, Remedy, Odoo or Zendesk . Strong understanding of ITIL and IT...
as a moderator on Reddit is required. Familiarity with Zendesk or similar ticketing systems. Proven experience in providing first...
Governance & Zendesk Oversight Own, refine, and enforce operational Service Level Agreements (SLAs) within Zendesk ParkMaven.... Systems & SLA Mastery: Advanced proficiency with CRM platforms (specifically Zendesk ), ticketing architectures, queue...
) platforms such as Azure, Google, Zendesk and Twilio and helping customers find answers through effective FAQ and self-service... with Zendesk , Twilio and other CCaaS capabilities, including messaging, telephony, case management and customer context. Develop...
desk or ticket-based support environment. Knowledge of Zendesk or similar ticket management platforms is desirable...
with HubSpot, Zendesk , Jira, or other support ticketing systems. Knowledge of web technologies, user management, authentication...
platforms such as Zendesk or Gorgias, together with ERP systems, AI tools, chatbots and Microsoft Office. Excellent problem...
information/paperwork/costsFirst point of call for inbound ZenDesk enquiry inboxProvide operational management with all enquiries...
. Familiarity with ITIL processes or ticketing systems (e.g., ServiceNow, Zendesk ) is a plus. A relevant IT certification (e.g...
such as GA4, Meta, Salesforce, Braze, Zendesk , Iterable, Xtremepush, or similar. Demonstrated success delivering greenfield...
experiences built around Contact Centre as a Service (CCaaS) platforms such as Azure, Google, Zendesk and Twilio. You will work..., APIs, integrations and event-driven workflows where appropriate. Define robust integration patterns for Zendesk , Twilio...
like Zendesk or Intercom. Clear written reasoning skills. Preferred Experience building AI training environments, RL...
to have Another language Any exposure to Freshdesk, Zendesk , JIRA or Microsoft Teams (full training provided regardless) The practical bits...
with ticketing systems (e.g., ServiceNow, JIRA, Zendesk ) and ITIL best practices Experience supporting common office applications...
