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role within an e-commerce setting Familiarity with customer service tools like Zendesk , Shopify, and Google Sheets...
Required skills & experience: Technical Skills Ticketing Systems Expertise: Proficiency in tools like ServiceNow, Jira, or Zendesk ...
of CRM platforms e.g Gorgias, Zendesk . A passion for sustainability and improving everyday wellbeing through better water...
and the people they serve. What You’ll Be Doing Managing customer orders and queries using Microsoft Office, Zendesk ... points if you have: Experience with Zendesk or Sage 200 Familiarity with the medical cannabis space...
to both B2B and B2C customers via our ticketing system (Zendesk ), email and telephone To administer and coordinate product... Able to work as part of a team as well as use own initiative Desirable Experience of using Zendesk Experience...
or Zendesk a plus) and Excel. Exceptional communication skills, both written and verbal, with a confident phone manner...
and maintain records in Zendesk Follow up with families when needed to guide next steps Escalate sensitive or urgent cases...
such as Zendesk Guide, Confluence, or similar is a plus Familiarity with e-commerce, marketplaces, or seller tools...
such as Zendesk Guide, Confluence, or similar is a plus Familiarity with e-commerce, marketplaces, or seller tools...
. Experience with APIs, integrations, and cloud-based solutions. Familiarity with CRM and support ticketing systems (e.g., Zendesk ...
, Salesforce, Zendesk , Jira, Gong, Gainsight, and Tableau. Basic Python coding skills are an asset for providing enhanced...
, Zendesk to ensure support requests are logged and responded to correctly Collaborate and partner with the schools to arrange...
of tradespeople! On a typical day you will; Answer inbound support queries via Zendesk , email, live chat and phone Work closely...
of 20% of your time Experience with Gainsight and Zendesk would be highly beneficial Ability to work independently...
, Salesforce, Zendesk , and Confluence, either as a user or with some administrative experience. Strong interpersonal...
working with sales data in Salesforce or similar, and/or contacts data in tools like Zendesk or Twilio. Experience using...
effectively. Nice to Have: Experience with remote support tools and ticketing systems (Zendesk , Freshdesk). Background...
of 20% of your time Experience with Gainsight and Zendesk would be highly beneficial Ability to work independently...
. Familiarity and usage of Customer Success tools such as Asana, G Suite, Salesforce, Zendesk , and Confluence, either as a user...
products. Familiarity with support platforms such as Zendesk , Jira, or Confluence. Strong data handling and troubleshooting...
development Experience using ticketing systems like Zendesk WE'RE LOOKING FOR SOMEONE WHO CAN LIVE UP TO OUR VALUES: GRIT...
to build and scale a support function from the ground up You are comfortable with support tools (Intercom, Zendesk , Freshdesk...
such as Zendesk , Slack, or Jira. Benefits Why Join Us? 💸 Salary & Benefits Competitive salary. A rare opportunity...
. Manage our helpdesk (Zendesk ) to ensure all support tickets are acknowledged, tracked, escalated, and resolved within SLAs...
. Track, document, and resolve support tickets using tools like Freshdesk, Zendesk , or Jira. Follow up with users to confirm...
