of interactions in support systems (e.g., Intercom, Zendesk) Support internal teams with insights on client feedback and common pain... Familiarity with support tools (Intercom, Zendesk, Freshdesk, etc.) Exposure to CRM tools and customer workflows Basic...
AI Orchestration: Oversee the management of AI interfaces (Zendesk and Gainsight), focusing on advanced dialogue flow, sentiment...: Deep familiarity with AI/NLP platforms, LLMs, and digital adoption tools (e.g., Zendesk Ai, Gainsight PX) Design Thinking...
: Oversee the management of AI interfaces (Zendesk and Gainsight), focusing on advanced dialogue flow, sentiment analysis... with AI/NLP platforms, LLMs, and digital adoption tools (e.g., Zendesk Ai, Gainsight PX) Design Thinking: Strong background...
, email and Zendesk) to ensure timely resolution of credit-related queries Investigating and resolving discrepancies or disputes... and reporting tools such as Power BI, Zendesk, or Credit Assist is desirable What we can offer you: Enjoy 33 days annual leave...
. ● Technical Proficiency: Experience with CRM platforms (e.g., Zendesk) and operational tools. ● Analytical Skills: Ability.... ● Demonstrated experience scaling operational processes and teams. ● Familiarity with tools such as Zendesk, Slack, Google Sheets...
and communication with Application Support Management of Zendesk instance Post launch requirements gathering and prioritisation... and Salesforce CRM experience Experience with Zendesk Confident with reporting and analysis tools Knowledge of Jira...